The Crisis Care Helpline is staffed 24 hours a day, 365 days a year by local, trauma-informed mental health professionals.

Call 419-904-CARE (2273) to connect with qualified mental health providers at any time.

 

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ABOUT CRISIS CARE

Crisis Care is an all-encompassing behavioral health care provider that is operated 24 hours a day, 365 days a year by qualified mental health professionals. Crisis Care is designed to provide hope and recovery for clients who are in a mental health crisis in Lucas County.

For more detailed information on our Crisis Care, please call 419-904-CARE.

Crisis Care Informational Flyer - Click to View

 

Crisis Stabilization Unit (Residential Crisis Care)

The Crisis Stabilization Unit (CSU) is a modern, clean, and therapeutic environment that provides voluntary clients with stabilization. This home-like setting could include administration of psychiatric medications as well as individualized counseling, recreation therapy, peer support, and group therapy. The CSU along with all other Crisis Care services can be used in conjunction with step down services.

Crisis Stabilization Unit Informational Flyer - Click to View

23 Hour Observation Unit

We provide up to 23 hours of observation for clients who have an identified need for stabilization while also functioning as a sobering center for clients who may not need hospitalization. Crisis Care will then refer to appropriate community services as needed.

Emergency Services

The Crisis Care team will provide a quick response to an identified Crisis and complete a risk assessment and brief crisis assessment with clients before making a level of care recommendation. We can facilitate less restrictive levels of care if necessary. Our team will also engage in a safety plan with the client and link the client to the necessary services of their choice. 

Our Haven Youth Crisis Stabilization Unit

Our Haven is a 24/7 safe place for youth in crisis, ages 10-17, to find hope, support, and stability. Features include individual bedrooms for comfort and privacy, a dedicated schoolwork area with staff support, a kitchenette for snacks and drinks, and calming low-stimulation rooms with dimmable lights, soft seating, and textured acoustic panels.

Typically, youth clients stay an average of 3-5 days at Our Haven. During this time, our staff work with schools and families to care for the educational, physical, mental, and social needs of each client. Linkage to services extends beyond discharge, connecting youth and their families to the full continuum of Zepf Center services and support.

Adult and Youth Psychiatric Urgent Care

Walk-in Psychiatric Urgent Care services are available and will allow patients access to a mental health and medical professional without an appointment. Prescribed medications can be obtained the same day, and follow-up mental health services for continued medication management are also available. Services are covered, regardless of insurance or ability to pay, for all counties in the Northwest Ohio Region. 

Communities Served: All Boards within the Northwest Ohio Region;

• Wood County ADAMHS Board
• MH & Recovery Board of Seneca, Sandusky, Ottawa, and Wyandot Counties      
• Hancock County ADAMHS Board
• MH & Recovery Board of Erie County                                           
• Huron County Board of MH & Addiction Services                                                    
• ADAMHS Board of Mercer, Van Wert & Paulding Counties     
• Tri-County Board of Recovery and MH Services (Darke, Miami, and Shelby Counties)
• Four County Board of ADAMHS (Fulton, Henry, Williams, and Defiance Counties)
• MH & ADA Board of Putnam County
• MHRS Board of Allen, Auglaize & Hardin Counties                                   
• MHRSB of Lucas County

Adult Psychiatric Urgent Care Information - Click to View

Youth Psychiatric Urgent Care Information - Click to View

Mobile Response and Stabilization Services

Mobile Response and Stabilization Services (MRSS) fills a gap in the continuum of crisis care. Families with youth and young adults up to age 21 who are experiencing difficulties or distress can receive assistance within 60 minutes after contacting MRSS. You may also receive up to 45 days of intensive, in-home services and linkage to ongoing support. Services provided by the MRSS team may include: safety assessments, de-escalation, peer support, and skill building.

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REACHING OUT

Crisis CARE Helpline 419-904-CARE (2273)

Our Mobile Crisis CARE team is ready to listen and provide aid whenever needed.

A trained mental health professional is available by phone, in-person, or in the community 24/7. 

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