FAQ

For Behavioral Health Services: 

Applications for Lucas or Wood County board subsidies for behavioral health services require documentation of household size and income, proof of residency, and an application for Ohio Medicaid if not already enrolled.

Patients are requested to bring to their initial intake assessment appointment essential financial items such as a valid picture ID, proof of household size and income, Social Security number, Medicare or Medicaid number, and private insurance policy numbers as applicable.

Acceptable forms of documentation for household size, income, and residency include the first page of your most recent IRS tax return, or your last two pay stubs and utility bill. We can help you apply for Medicaid coverage.

For Primary Care Services:

Applications for the Health Center Program Sliding Fee Discount Program require documentation of household size and income.

Patients are requested to bring to their initial appointment essential financial items such as a valid picture ID, and proof of household size and income.

Acceptable forms of documentation for household size and income include the first page of your most recent IRS tax return, or your last two pay stubs and utility bill. 

Yes, Zepf Center abides by HIPAA regulations.  Patient Privacy Policy

The information contained on the Zepf Center web site is not intended to be a substitute for the advice, recommendation or information provided to you by your health care professional (i.e., physician, nurse, etc.). The intent of the information within the web site is to educate users and provide a basic understanding of health care topics and services that Zepf Center provides. This web site does not encourage the self-management of health problems. If you have any questions regarding your health status / condition, please call your physician immediately or dial 911 if it's an emergency. Zepf Center reserves the right to revise and update these terms and conditions or any other information on the website, at any time. If you have additional questions concerning this section and/or the guidelines listed above, please contact us through any of the means listed below. 

For information about becoming a new client with Zepf Center, please contact the Intake Department at 419-841-7701 option 4 to speak with an Intake Scheduler. The staff member will provide you with all the information you need to become a client, or if our services do not meet your requirements, we are able to provide you information about other services within the community and surrounding area.

For inpatient services, screening and intakes are scheduled 24/7. Call  419-754-DTOX (419-754-3869)

For outpatient services, an intake assessment needs to be completed in order to determine the best course of treatment. For our SUD services, our walk in hours at our Ashland facility (2005 Ashland Ave.) are:

Monday: 8:00am-1:00pm

Tuesday: 8:00am-1:00pm

Wednesday: 8:00am-1:00pm

Thursday: 8:00am-1:00pm

Friday: 8:00am-1:00pm

As always, it is encouraged that you arrive earlier in the day to ensure shorter wait times, and to bring an ID and insurance card to the appointment.

Zepf Center does not take back unused medications. However the following sites are available in Lucas County to drop them off at:

Safety Building, 525 N. Erie St.

Scott Park District Station, 2301 Nebraska Ave.

Northwest District Station, 2330 W. Sylvania Ave.; University of Toledo Medical Center emergency room, 3065 Arlington Ave.

University of Toledo police station, 1515 S. Towerview Blvd.

Maumee Police Division, 109 E. Dudley St.

Hours of operation vary dependent on the types of services our clients are receiving. 

Clients are asked to arrive 15 minutes prior to their scheduled appointment time to meet with the nurse, complete the check-in process and get the arrival information to the provider quickly.

To protect your identity and to ensure that charges for services are billed appropriately, you will be asked to present your ID and insurance card at each visit.

Please contact the billing department at 419-841-7701 Ext. 2257 or Ext. 2253 for help and questions.

Forms and documents requiring a physician's signature or additional information can be brought in to the service location or you can bring the form to your appointment.  When dropping off paperwork, please make sure to include your name and telephone number.

Release of Information is required before sending medical records to another entity.  Please have specific information pertaining to where the records are to be sent and what records you wish to have sent.  You will be required to have a valid photo ID at the time the records are picked up.

Yes.  A Release of Information is required.  Clients can pick up a release in person from a Zepf Center location or the client can request the release by fax.  If the release is faxed, a copy of the client's valid photo ID must be included with the completed release.  If the client is picking up the records, a valid photo ID must be presented.

Yes.  A Release of Information is required.  Clients can pick up a release in person from a Zepf Center location or the client can request the release by fax.  If the release is faxed, a copy of the client's valid photo ID must be included with the completed release.  If the client is picking up the records, a valid photo ID must be presented.

The Intake Scheduler will provide information to anyone who lives out-of-county. This department can be reached by calling 419-841-7701 Ext. 7818

Yes. For further information about accessing inpatient detox services, please contact Zepf Center at 419-841-3869.

During a client's initial assessment, the client is referred to a specific level of care.  A doctor needs to approve an admission to detoxification. When a client is assessed and referred to MAT, the doctor determines if the client is admitted to the program and whether suboxone, vivitrol or methadone is appropriate.  Clients from all levels of care can be referred to Recovery Housing. 

If you need to complete an internship as part of your degree coursework, complete the application and submit it along with all requested documentation to Zepf Center, Attn: Internship Program 2272 Collingwood Blvd., Toledo, OH 43620.  Or email [email protected].

When a Methadone dosing card is reported lost, a replacement card will be issued the next day.  This card is required to receive a dose of medication and the client will not receive the medication without a card.