1. The right to be treated with consideration and respect for personal dignity, autonomy and privacy;
2. The right to reasonable protection from physical, sexual or emotional abuse, neglect, and inhumane treatment and sexual exploitation;
3. The right to receive services or supports in the least restrictive, feasible environment;
4. The right to participate in any appropriate and available service or support that is consistent with an individual service plan (ISP), regardless of the refusal of any other certified service or support, unless that service or support is a necessity for clear treatment reasons and involves the individual’s participation;
5. The right to give informed consent to or to refuse any service or support;
6. The right to participate in the development, review and revision of one’s own individualized service plan and receive a copy of it;
7. The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others;
8. The right to be informed of and refuse any unusual or hazardous treatment procedures;
9. The right to be advised and the right to refuse observation by others and by techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology. This right does not exclude a provider from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms or sleeping areas;
10. The right to confidentiality of communications and personal identifying information within the limitations and constraints for disclosure of client information under state and federal laws and regulations;
11. The right to have access to one’s own client record unless access to certain information is restricted for clear treatment reasons. If access is restricted, the service plan shall include the reason for the restriction, a goal to remove the restriction, and the treatment being offered to remove the restriction;
12. The right to be informed in advance of the reason for terminating participation in a certifiable service or support, and to be provided a referral, unless the certifiable service or support is unavailable or not necessary;
13. The right to be informed of the reason for denial of a certifiable service or support;
14. The right not to be discriminated against for receiving certifiable services or support on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws;
15. The right to know the cost of certifiable services or supports;
16. The right to be verbally informed of all client rights and to receive a written copy upon request;
17. The right to exercise one’s own rights without reprisal, except that no right extends so far as to supersede health and safety considerations;
18. The right to file a grievance;
19. The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested;
20. The right to be informed of one’s own condition; and,
21. The right to consult with an independent treatment specialist or legal counsel at one’s own expense.

CARF International accredited organizations recognize the following additional rights:

1. Freedom from financial or other exploitation;
2. Freedom from humiliation;
3. Information pertinent to you in sufficient time to facilitate your decision making;
4. The right to provide informed consent for release of information about your care;
5. The right to expression of choice regarding the composition of the service delivery team;
6. The right to decline involvement in research projects, when applicable and the right to adherence to research guidelines and ethics, when applicable;
7. The right to access or referral to self-help and advocacy support services.

The Client / Resident Advocate is –

Walter Wehenkel Client / Resident Advocate,

Zepf Center 6605 W Central Ave, Toledo, OH 43617.

Phone: (419) 841-7701 ext 6200.

Email: [email protected]

Hours Available are 8:30 am – 4:30 pm Monday-Friday.