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Zepf Center News

Recovery Helpline 211

Published Wednesday, May 4, 2016

The process starts when a person calls the United Way’s 211 number in any of the three counties, at any time of the day or night.  Trained 211 staff will determine if the issue is related to Mental Health, Addiction or Gambling and identify the county the person is calling from.  The call will then be transferred to the appropriate call center: Rescue for Lucas County, The Link for Wood and Hancock Counties.  These call centers will perform clinically-based triage and determine if the caller requires Emergency Crisis, Urgent Care or Routine Services.  The caller will then be matched with a willing treatment provider based on:

  • The care likely to be needed
  • The caller’s payer source
  • The availability of care within 48 hours
  • The caller’s choice if multiple options exist

ZEPF
INTEGRATED
CARE

Integrated care is the coordination of general and behavioral health care needs in an effort to treat not just the body but the mind.

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